These General Terms and Conditions of Sale (GTC) apply to all sales made via the absorbentbyjrs.com website, operated by JRS Racing. Head office: 194 rue des Grenaches, 34160 Saint-Génies-des-Mourgues Workshop/Technical premises: Le Fenouillet, 34470 Pérols Email: contact@absorbentbyjrs.com After-sales service telephone number: JRS after-sales service – dedicated number (will be provided once the line is activated) Confirmation of an order implies full and complete acceptance of these GTC.
The products offered for sale are Absorbent kits, patented innovations designed to improve the performance of mountain bike suspension systems. Each kit includes: technical foams with variable density, a specific plastic support optimised for air circulation, and the necessary mounting accessories depending on the pack/kit purchased. Some packs may be delivered without tools; details are provided on the product page. The product sheets provide specifications, compatibility information and installation instructions. The images are not contractually binding but are true to life.
Prices are quoted in euros (€) inclusive of all taxes (VAT included). Delivery charges are indicated before the order is confirmed. The applicable prices are those in force at the time of order confirmation.
The order is final after full payment. JRS Racing reserves the right to cancel or refuse an order in the event of payment issues or previous disputes. A confirmation will be sent by email after validation.
Payment is made online via a secure payment provider. No banking information is retained by JRS Racing.
Deliveries are made to the address provided when placing the order. The delivery times given are indicative (usually 3–7 working days). In the event of any apparent damage to the parcel upon delivery (torn, crushed or wet packaging), the customer must, before accepting the parcel: (i) make clear and precise reservations on the delivery note to the carrier, (ii) immediately notify JRS Racing at contact@absorbentbyjrs.com. If the parcel is accepted without reservation and damage is subsequently discovered, JRS Racing will assist the customer in making a claim against the carrier, but the company cannot be held liable for damage caused by the carrier if no reservations were made at the time of delivery. JRS Racing cannot be held liable for delays attributable to the carrier or to force majeure.
In accordance with the law, the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal. The product must be returned new, complete and in its original packaging. Return shipping costs are the responsibility of the customer. Refunds will be issued after the product has been checked, excluding initial delivery costs.
Absorbent products come with a one-year limited warranty covering manufacturing defects. The warranty does not cover:
– normal wear and tear of parts (foam, compressible elements)
– damage resulting from incorrect assembly, modification, storage or improper use
– damage caused by incompatible third-party components or failure to follow instructions
In the event of a defect, the customer should contact customer service at contact@absorbentbyjrs.com. After analysis, JRS Racing will offer, as appropriate: repair, replacement, credit note or refund. Decisions are made after inspection and validation of the defect.
The customer is responsible for installing and using Absorbent products. The products are designed for sporting use on bikes equipped with compatible suspension systems; they must be installed and adjusted in accordance with the instructions. JRS Racing accepts no responsibility for: – material damage (including damage to other components of the bicycle) resulting from incorrect assembly or improper adjustment; – bodily injury, wounds or accidents resulting from incorrect assembly, improper use or misinterpretation of the guides. The tutorials, instructions and videos provided are for guidance only and have no contractual value. They are intended to assist the user; they do not guarantee a specific result. For maximum safety, it is recommended that installation be carried out by a specialist workshop.
Absorbent products must be used in accordance with their intended purpose and the recommendations provided. The user assumes full responsibility for the general condition of their bicycle and for complying with safety instructions. JRS Racing cannot be held liable in the event of use contrary to the recommendations of the suspension manufacturer or bicycle manufacturer.
The Absorbent system is protected by a patent held by JRS Racing. Any reproduction, copying, modification or distribution, in whole or in part, of the concept, product or protected elements is strictly prohibited and will result in legal action.
The data collected is used solely for order processing and customer relations, in accordance with the website’s Privacy Policy.
JRS Racing cannot be held liable for the partial or total non-performance of its obligations in the event of force majeure.
These GTC are governed by French law. Any dispute relating to their interpretation or execution shall fall within the exclusive jurisdiction of the courts of Montpellier.
© 2025 – Absorbent by JRS / JRS Racing – Tous droits réservés.
As part of the “Absorbent 30 Day Test – Spring Edition” offer, JRS Racing, owner of the Absorbent brand, allows customers to test the Absorbent Alpha kit for a period of 30 days.
If the customer is not satisfied with the product, they may request a refund under the conditions described below.
The “Absorbent 30 Day Test – Spring Edition” offer applies to any order of the Absorbent Alpha kit placed between March 26 and June 20, 2026.
The offer is exclusively valid for purchases made directly from JRS Racing:
Products purchased from resellers, distributors, or partners are not eligible for this offer, unless otherwise specified by the reseller, who will then assume responsibility.
The refund request must be submitted within a maximum of 30 days from the date of product delivery.
The offer is strictly limited to:
If multiple kits are purchased within the same order, only one kit will be eligible for a refund under this offer.
JRS Racing reserves the right to refuse any refund request in cases of clear abuse, fraud attempts, circumvention of these terms, or multiple accounts or similar identities (same name, address, email, or contact details).
All refund requests must first be submitted by email to the following address: sav@absorbentbyjrs.com
This must be done within a maximum of thirty (30) calendar days from the date of product delivery.
The request must include:
The request must also include photos of the product to verify its condition, including:
After validation of the request, the return address will be provided to the customer.
The customer must ship the product within a maximum of seven (7) calendar days following validation of their request by JRS Racing.
Failing this, the request may be considered void.
As part of the “Absorbent 30 Day Test – Spring Edition” offer, the customer agrees to complete a return questionnaire provided by JRS Racing.
This questionnaire aims to better understand the user experience, usage conditions, and reasons for returning the product.
The questionnaire is available at the following link: https://forms.gle/TGFT4en7MxXaKiEU8
The refund is conditional upon receipt of the completed questionnaire.
Failing this, JRS Racing reserves the right to suspend or refuse the refund until the requested information is received.
To be eligible for a refund, the product must be returned:
Normal use of the product within the context of testing is accepted.
Any product that is broken, modified, incomplete, or unsuitable for resale will not be eligible for a refund.
JRS Racing reserves the right to assess the condition of the product upon receipt.
Return shipping costs are the responsibility of the customer.
The customer is responsible for ensuring proper delivery of the package until it is received by JRS Racing.
It is recommended to use a tracked and signed delivery service.
No refund will be issued in case of loss of the package by the carrier.
Initial shipping costs are not refundable under the “Absorbent 30 Day Test” offer.
The refund applies only to the amount paid for the product, after deduction of any discounts or promotional codes.
Upon receipt, the product will be inspected by the JRS Racing team.
If all conditions outlined herein are met, the refund will be processed within a maximum of 14 days via the original payment method used at the time of purchase.
JRS Racing reserves the right to delay the refund until the returned product is received and the file is fully validated (photos, questionnaire, product compliance).
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